Frequently Asked Questions

  • What are the check-in and check-out times at the resort?

    The standard check-in time is 2:00 PM, and check-out time is 11:00 AM.

  • Do you offer early check-in or late check-out options?

    We try our best to accommodate early check-in and late check-out requests, subject to availability. Additional charges apply.

  • What is the cancellation policy for room reservations?

     Please refer to the specific terms and conditions mentioned during the booking process or contact our reservations team for further assistance.

  • Can I make a reservation without a credit card?

    Unfortunately, a valid credit card is required to secure a reservation. However, we also accept other forms of payment upon check-in.

  • Are there any age restrictions or policies for guests at the resort?

    While we welcome guests of all ages, certain amenities or facilities may have age restrictions. Please inquire about specific age policies for activities such as horseback riding or access to certain areas.

  • Is parking available at the resort? If so, is there a fee?

    Yes, we provide complimentary parking for guests during their stay at the resort.

  • What amenities and facilities does the resort offer?

    Our resort offers a range of amenities and facilities including an outdoor pool,  banquet hall, restaurant, bar, business lounge, and horseback riding.

  • Do you provide room service? If so, what are the hours?

    No. 

  • Are there any kid-friendly facilities or activities available?

    Absolutely! We have a dedicated arcade, outdoor pool, tennis court, and horseback riding for kids.

  • Are my pets allowed at the resort?

    Yes, although we charge a pet fee deposit of $50 added to your rate per night.

  • Can I host a birthday party at the resort?

    Absolutely! We offer birthday party packages and venues that can be tailored to your specific requirements. Our event planning team will be delighted to assist you in organizing a memorable celebration. Please contact us for more information and availability.

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